Kathy Sierra on User Superpowers
We missed this one last year but we're glad we finally got to it. We love the focus on creating users and giving them "superpowers." We haven't implemented a WTF button yet, but it's tempting. If you have seen Kathy Sierra's keynotes, not all of this will be new, but if you haven't this is a great intro to her approach to the product development process and where you should focus your attention.